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IICRC Standards Director Elected as President of The Society for Standards Professionals

IICRC Standards Director Elected as President of The Society for Standards Professionals

Vancouver, Wash. – July 18, 2019— The Institute of Inspection, Cleaning and Restoration Certification (IICRC) today announced that its Standards Director, Mili Washington, was selected to serve as President of the Society for Standards Professionals (SES) Board of Directors.

“For the past eight years, Mili has helped secure the Institute’s position as a standards leader in the inspection, cleaning and restoration industry,” said Pete Duncanson, IICRC Chairman. “We’re proud to see her knowledge, hard work and ability to lead recognized beyond our organization.”

The SES is a not-for-profit professional organization for those in the standards industry, whose mission is to provide opportunities for professional development through programs and services and to promote awareness, use and value of standards and conformity assessment.

“I am looking forward to taking on this new role, and working with a great group of standards industry leaders, and truly giving back to the standardization profession.” said Washington.

For the past fifteen years, Washington has focused her work in the area of standards development and management. In her previous role as manager of standards and guidelines for the American Industrial Hygiene Association (AIHA), she oversaw three ANSI accredited standards committees that developed 20 ANSI standards for the occupational health and safety profession.

Washington is the Committee Chair for the SES Financial Audit Committee, and in her role as Vice President oversaw the work of the SES Leadership Development Committee and the SES Awards Committee. Washington is certified by SES as a Certified Standards Professional (CStD). She graduated with a master’s degree in Environmental and Resource Policy from George Washington University in Washington DC, after completing a bachelor’s degree in Economics from Delhi University in New Delhi, India.

For more information about the IICRC’s Standards program and a list of current Standards available, visit


The IICRC is a global, ANSI-accredited Standards Developing Organization (SDO) that credentials individuals in 20+ categories within the inspection, cleaning and restoration industries. Representing more than 54,000 certified technicians and 6,000 Certified Firms in 22 countries, the IICRC, in partnership with regional and international trade associations, represents the entire industry. The IICRC does not own schools, employ instructors, produce training materials or promote specific product brands, cleaning methods or systems. For more information, visit

The Real Cost When Good Employees Quit

It’s very distressing when good employees quit since your company has invested a lot in the employee in terms of training, attention, and commitment. Most of your outlay is not measurable which is why losing a good employee is a significant blow to your business.

When employees resign, you lose the working relationships that the employee has developed with their coworkers, their contact and interworking success with your customers and vendors, the knowledge the employee has accumulated about how to best accomplish work in your company, and the energy and dedication that the employee brought to the job.

You will invest additional untold hours (and dollars) in replacing the good employee when employees quit. An additional one dollar to their hourly rate only equates to about $2,000 per year. The true cost to your business by losing the employee is usually much more than the $2,000 – but we often don’t look at it that way because we can’t “see” the actual cost to our bottom line. (It’s estimated that the cost to replace an employee costs a company about $10, 000). And, during the recruitment process, your remaining employees will be stretched to cover the extra work, or the work won’t happen until a new employee comes on board.

Employees resign when their compensation package is below market pay. When they can get more money by changing jobs—the last figure noted was that an employee who changes employers receives an average of a 10 percent increase for going to a new job. Especially for hard-to-fill positions, you need to stay on top of the competition, or you’ll lose skilled employees.

Your best employees are highly talented, driven, and motivated individuals and they know it. If they aren’t being compensated fairly, they’ll be looking for a new job faster than you can ask why. Top performers know their value and use that to their advantage when job searching. This also prompts them to start looking for new work faster than other employees, as they feel more confident in their ability to get another job.

Compensation isn’t just about money. A lot of times the company’s budget truly doesn’t allow for a significant increase in salary, so it’s important to think about other factors that add value to the employee. This can be a title change that comes with increased responsibility, access to senior leadership for mentoring, or rewards like bonus vacation days or a flexible schedule.

Too often, employers set rigid work rules and procedures: that could include only one week of vacation – when two weeks wouldn’t hugely affect the financial position of the company but would be a very valuable perk for the employee.  A survey by a major university in December 2018 found that out of 11,055 people surveyed, 89% would rather have an additional week of vacation than a cash raise.

In today’s world of heightened health insurance awareness, offering some form of health insurance is almost mandated if you want to keep a viable and valuable staff.  Another recent survey (2018) of over 5,500 Millennials found that 81% of them won’t consider a job that does not offer some form of health insurance! If your company doesn’t have a health insurance plan (even a basic one), likely you are losing out of the opportunity to hire many very good people.

In the disaster restoration and recovery industry, finding and keeping skilled and successful sales and marketing people, as well as restoration technicians, are the two biggest challenges. These positions are also the two most critical positions for ongoing success and profitability.

What it really comes down to is that you can’t take your top talent, or any employees, for granted. If you want people to stay at your company, you need to make sure that you’re meeting their needs and giving them a reason not to leave.

The comments below were added 6/2019

*** In recent discussions with many industry leaders, and discussions with other industries (HVAC, Electrical, Plumbing, Roofers,) business owners are saying that due to the great shortage of people willing to “get their hands dirty” and even fewer willing to work more than 40 hours; we will soon see the startinglabor rates for a water restoration tech skyrocket to $30 – $35/ hour! Well certified and skilled techs will soon command upwards of $50/hr. The work and skill that is required in the restoration industry will cause employees to demand these higher wages. If you think you can still get away with $12/hour to start people, you are in serious trouble and don’t know it. ***

Author:  Dick Wagner   National Sales Coach 

Georgia Senate Bill 153

ATLANTA — May 16, 2019 — Georgia Gov. Brian Kemp vetoed Senate Bill 153, which would have regulated the crime scene clean-up industry through the Georgia Bureau of Investigation (GBI). Had the bill become law, companies performing crime scene clean-up in Georgia would have been required to register, carry proper insurance, and employ technicians that were background checked, fingerprinted, and drug screened.

According to the governor’s veto message, he chose not to sign the bill because it had not received adequate review and fiscal analysis. The message states, “Senate Bill 153 would impose unfunded and extensive regulation on the crime- and trauma-scene cleaning services industry through the Georgia Bureau of Investigation.” It goes on to explain that the Georgia Occupational Regulation Review Council (GORRC) must review and approve all new occupational regulations in the state. According to the governor’s message, the crime scene clean-up bill did not receive mandated review and approval by GORRC.

The bill, which would have made Georgia the first state to regulate crime scene clean-up, came about three years after a CBS46investigation into the industry revealed that the absence of regulations was resulting in unprofessional and damaging behavior by some companies. CBS46 found that members of one business were taking light-hearted photographs with victims’ personal belongings. Such actions reflect a lack of respect for the solemn work of crime scene clean-up.

Although the bill passed both the Georgia House and Senate, the governor’s veto means that crime scene clean-up will remain an unregulated industry for now.

RIA and IICRC Announce Strategic Partnership

RIA and IICRC Announce Strategic Partnership

The Restoration Industry Association, Inc. (RIA) and the Institute of Inspection, Cleaning and Restoration Certification (IICRC) announce a strategic partnership to enable each organization to focus on its core mission and which will help elevate knowledge and professionalism within the industry.

In addition to providing an expanding list of rigorous educational programs, RIA hosts trade shows and conferences which highlight the latest technology, industry trends, best business practices, and regulatory developments.  

IICRC is the leader for certification programs in the inspection, cleaning and restoration industries.  And as an American National Standards Institute (ANSI) standards developer, the Institute's standards, which are the product of a balanced consensus body and public review, literally set the standard of care for cleaning and remediation.  

Both RIA and IICRC understand the necessity to advocate on behalf of the industry in the face of ever-increasing regulation. 

Pursuant to our partnership, RIA shall continue to develop its educational programs, but the actual administration of its respected designations shall be done by IICRC.  The Institute will be able to offer and market RIA programs not only to RIA members, but to thousands of IICRC certified firms and tens of thousands of IICRC registrants.  

Recognizing the benefit of RIA's trade shows and conferences, the Institute looks forward to continued sponsorship opportunities which will enhance the profile and exposure of IICRC certifications and standards. 

In addition, the Institute shall build up the years of work, and thousands of RIA volunteer hours, by forming a consensus body for the BSR/IICRC S700: Standard for Professional Smoke and Fire Restoration.  Thanks to this strategic partnership, an ANSI-approved fire standard will be brought to the marketplace.

Finally, leadership from both RIA and IICRC shall form an Industry Advocacy Task Force to identify issues, and the means of addressing such issues, for the mutual benefit of RIA's and IICRC's constituency.  Advocacy has long been a RIA focus, and RIA welcomes the Institute's involvement and perspective.  

This strategic partnership is the product of countless volunteer hours by individuals dedicated to the industry.  The resultant agreement recognizes more can be done to move the industry forward when RIA and IICRC support each other in achieving our core missions.  

IICRC Seeking Nominations for 2019 Board of Directors


IICRC Seeking Nominations for 2019 Board of Directors

Las Vegas – May 1, 2019 – The Institute of Inspection, Cleaning and Restoration Certification(IICRC) is soliciting nominations for four open seats on its Board of Directors to serve a 3-year term. Interested nominees should possess industry knowledge and experience, and be willing to contribute to the mission and ideals of the IICRC. Submissions are due no later than May 31.

“Serving on the IICRC Board of Directors provides the opportunity to give back to the industry,” said Pete Duncanson, Chairman of the IICRC. “We are seeking experienced and passionate individuals, interested in driving the industry forward.”

Director nominees should be individuals who are dedicated to achieving IICRC objectives, which include, but are not limited to: 

  • Being the leading independent, non-profit, certification and standard-setting body in the inspection, cleaning and restoration service industries 
  • Setting and promoting high ethical standards
  • Advancing communication, collaboration and technical proficiency within the industry

The IICRC is governed by a 15-member Board of Directors. Each year, directors are elected to the Board by IICRC Shareholders. Nominations are then vetted by the Nominating Committee to ensure each nominee satisfies eligibility requirements as per IICRC policy.

To submit a nomination, visit and fill out the nomination form by 9 p.m. PT, May 31, 2019.

For more information about the IICRC Board of Directors nomination and election process, or to receive a copy of the IICRC’s nomination policy, please contact Chiara Astriab, IICRCGovernance Coordinator, at .

The IICRC is a global, ANSI-accredited Standards Developing Organization (SDO) that credentials individuals in 20+ categories within the inspection, cleaning and restoration industries. Representing more than 54,000 certified technicians and 6,000 Certified Firms in 22 countries, the IICRC, in partnership with regional and international trade associations, represents the entire industry. The IICRC does not own schools, employ instructors, produce training materials or promote specific product brands, cleaning methods or systems. For more information, visit

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